Job Description
Join our dynamic team at Memphis Tech Solutions as we urgently expand our customer support division! We're seeking passionate entry-level professionals to deliver exceptional service while launching your career in tech. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on growth. This is your chance to make an immediate impact in one of America's fastest-growing tech hubs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer experience
- Participate in bi-weekly training sessions to expand product knowledge
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Valid driver's license for occasional off-site meetings
- Basic understanding of SaaS platforms a plus