Job Description
Immediate Hiring Event - No Experience Required! Join our dynamic team at Coastal Support Solutions as an Entry-Level Customer Service Specialist. We're urgently seeking motivated individuals in Virginia Beach to provide exceptional support to our growing client base. Enjoy competitive pay, comprehensive paid training, and career advancement opportunities. If you're passionate about helping others and ready to launch your career, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing concerns, and troubleshoot technical issues
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable transportation to our Virginia Beach office
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – we provide comprehensive training