Job Description
Join our dynamic team in Columbus, OH! We're urgently hiring motivated individuals with no prior experience for our entry-level Customer Service Specialist role. This is your golden ticket to launch a rewarding career in a supportive, fast-paced environment. Enjoy comprehensive training, competitive benefits, and opportunities for rapid advancement. Don't miss this chance to grow with us!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in customer service databases
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call volume and resolution time
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent communication and active listening skills
- Basic computer proficiency and typing ability
- Strong problem-solving and critical thinking abilities
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization and reliable transportation