Job Description
Welcome to Horizon Support Solutions, a leading provider of client support services. We are currently urgently hiring motivated individuals to join our team in Phoenix, Arizona. We are looking for Entry-Level Customer Service Representatives who are eager to learn and ready to start a career in a stable, growing industry.
Why This Role is Perfect for You:
- No Experience Required: We provide comprehensive paid training and mentorship to help you succeed from day one.
- Competitive Compensation: Earn between $16.00 and $20.00 per hour based on performance and attendance.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Career Advancement: We promote from within and offer clear pathways to management roles.
Take the first step towards financial independence and professional growth. Apply today and secure your spot in our rapidly expanding team!
Responsibilities
- Manage high-volume incoming calls and emails from clients with a focus on resolving issues efficiently.
- Accurately document customer interactions, account details, and transactions in our internal database.
- Identify customer needs and provide accurate information regarding products and services.
- Escalate complex issues to senior management while maintaining a positive customer experience.
- Collaborate with cross-functional teams to improve service processes and client satisfaction scores.
- Attend daily team huddles and training sessions to stay updated on company policies and products.
Qualifications
- High School Diploma or GED is required; a college degree is a plus but not mandatory.
- Strong verbal and written communication skills with a friendly, professional demeanor.
- Basic computer literacy and the ability to navigate multiple software applications quickly.
- A reliable computer with high-speed internet and a quiet home office space.
- Ability to work flexible hours, including evenings and weekends, if required by business needs.