Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional client experiences. This immediate opening offers competitive pay, comprehensive benefits, and career growth opportunities in Oklahoma City's thriving business district. If you thrive in fast-paced environments and possess strong communication skills, apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with sales and technical teams to resolve complex issues
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities to enhance customer value
- Participate in weekly training sessions for product knowledge
- Support team goals by meeting daily performance metrics
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Passion for helping others and exceeding expectations