Job Description
Join our dynamic team immediately! Global Solutions Group is seeking a Customer Service Specialist to deliver exceptional experiences to our growing client base in Jacksonville. This urgent opening offers competitive compensation, comprehensive benefits, and rapid onboarding. If you're a motivated professional ready to make an impact, apply today and start your career with us tomorrow!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with Zendesk/Salesforce CRM platforms
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication
- Ability to work flexible shifts including evenings/weekends
- Passion for helping customers achieve their goals