Job Description
Join our dynamic team at OklaHome Solutions as an Entry-Level Customer Service Representative! We're urgently hiring enthusiastic individuals in Oklahoma City with no prior experience. If you're a people person with strong communication skills and a desire to grow, this is your opportunity. We provide comprehensive training to help you succeed in a supportive environment where your contributions matter.
As the first point of contact for our valued customers, you'll play a vital role in building lasting relationships. Our fast-paced, collaborative culture rewards initiative and offers clear pathways for advancement. No experience? No problem! We're looking for raw talent, ambition, and a positive attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using our knowledge base and escalation protocols
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience and share feedback
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- No prior experience required - we train from scratch!
- Proficient with basic computer applications and willingness to learn new software
- Must pass background check and drug screening
- Reliable transportation to our Oklahoma City location