Job Description
Are you looking to kickstart your career in Tampa, FL? Tampa Connect is currently hiring immediately for our dynamic Customer Service team. We are seeking ambitious, detail-oriented individuals who are ready to learn and grow within a supportive environment.
As a Customer Service Representative (Entry Level), you will be the face of our brand, interacting with clients to resolve inquiries and ensure satisfaction. We provide comprehensive training, mentorship, and clear pathways for advancement. If you have a positive attitude and a drive to succeed, we want to hear from you today.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve client issues and complaints with empathy and efficiency, escalating complex matters when necessary.
- Process orders, returns, and exchanges accurately using our CRM software.
- Build and maintain long-term relationships with clients to ensure repeat business.
- Collaborate with the sales and support teams to improve overall customer satisfaction scores.
- Update customer records and provide feedback on common customer trends.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Must be authorized to work in the United States.