Job Description
Are you looking to kickstart your career in a dynamic and fast-paced environment? Apex Support Solutions is currently seeking enthusiastic Entry Level Customer Service Representatives to join our growing team in Houston, TX.
We offer immediate hiring, comprehensive training, and a clear path for professional advancement. If you are a motivated self-starter with excellent communication skills, we want to meet you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Provide accurate information regarding products and services to resolve customer issues.
- Document all interactions and account activities in our CRM system.
- Collaborate with the internal support team to troubleshoot complex customer problems.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and familiarity with navigating web browsers.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection and home office setup (if remote) or ability to commute to our Houston facility.
- Willingness to learn new software and processes quickly.