Job Description
Are you ready to launch a career in a fast-paced, dynamic environment? Nova Digital Solutions is looking for ambitious, entry-level professionals to join our growing team in Portland, OR. We are committed to providing top-tier customer experiences and are currently seeking enthusiastic individuals who want to learn, grow, and excel.
We offer a comprehensive training program, mentorship from industry leaders, and a clear path for advancement. If you have a positive attitude, strong work ethic, and a desire to succeed, we want to hear from you.
Responsibilities
- Engage with new and existing clients via email and phone to ensure a seamless onboarding experience.
- Assist in the management of customer accounts and resolve inquiries with professionalism and efficiency.
- Update and maintain accurate records in our CRM system (Salesforce/HubSpot).
- Conduct market research to identify trends and opportunities for client retention.
- Collaborate with the sales and marketing teams to develop strategies that drive customer satisfaction.
- Participate in daily training sessions to enhance product knowledge and communication skills.
- Meet and exceed daily, weekly, and monthly performance metrics set by management.
Qualifications
- High school diploma or GED required; Bachelor's degree preferred but not mandatory.
- Must be authorized to work in the United States.
- Strong verbal and written communication skills with a focus on customer service.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work full-time, Monday through Friday.
- Willingness to learn new software and adapt to a fast-paced work environment.
- Reliable internet connection and a dedicated home office space.