Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in San Antonio's thriving business landscape! We're seeking motivated individuals with a passion for customer success to deliver exceptional support experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make a real impact on our clients' satisfaction journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer database for quality tracking
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (for occasional client meetings)
- Pass background check and drug screening