Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're immediately hiring motivated individuals in Virginia Beach to deliver exceptional client experiences. This is your gateway to a rewarding career in customer relations with full training provided. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using CRM systems and internal resources
- Document interactions accurately in customer databases for compliance and tracking
- Collaborate with technical teams to escalate complex issues beyond scope
- Contribute to process improvement initiatives to enhance customer satisfaction
- Maintain detailed knowledge of company products and services
- Support sales team by identifying upsell opportunities during interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships count!)
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Valid work authorization in the United States
- Positive attitude and willingness to learn new systems