Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals with no prior experience. If you're passionate about helping people and eager to launch your career in Austin's thriving tech scene, this is your golden opportunity.
We provide comprehensive paid training, a supportive team environment, and clear pathways for growth. Enjoy competitive pay, flexible scheduling, and full benefits including health insurance and retirement plans. Our downtown Austin office is easily accessible via public transport.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Document interactions in CRM systems with accuracy
- Collaborate with technical support teams for complex cases
- Contribute to process improvement initiatives
- Maintain high customer satisfaction metrics
- Participate in ongoing training programs
Qualifications
- No experience required - we train all new hires
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Authorization to work in the United States