Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals eager to launch their careers in customer support. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Located in the heart of San Antonio, TX, this full-time role offers stability and advancement opportunities for dedicated team players.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and update case statuses
- Collaborate with cross-functional teams to address complex customer needs
- Meet daily performance targets for call volume and resolution times
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 0-2 years of customer service or related experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including evenings/weekends