Job Description
Join Omaha Connect Solutions and become part of our dynamic customer service team! We're seeking enthusiastic individuals to deliver exceptional support to our clients. This immediate opening offers flexible hours and a collaborative environment where your skills make a real impact. Enjoy competitive pay, training, and opportunities for growth within our rapidly expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to optimize service processes
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset