Job Description
Join our dynamic team at SwiftServe Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional experiences to our Oklahoma City clients. This immediate opening offers flexible hours (15-25 hrs/week) with competitive compensation and growth opportunities. Perfect for students, parents, or career changers seeking work-life balance.
Why Join Us?
• Competitive hourly pay plus performance bonuses
• Paid training and career advancement paths
• Modern downtown office with free parking
• Supportive team culture focused on work-life integration
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM system with 100% accuracy
- Collaborate with sales team to identify upsell opportunities
- Contribute to process improvement initiatives
- Adhere to all company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends (12-8pm shifts available)
- Positive attitude with problem-solving mindset