Job Description
Join InnovateTech Solutions, a leader in digital transformation, as we immediately seek passionate Part-Time Customer Experience Specialists. This urgent opening offers flexible scheduling (20-25 hours/week) with potential for rapid advancement. You'll be the frontline hero delivering exceptional support while working with cutting-edge SaaS platforms in our vibrant downtown San Jose headquarters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Master our proprietary CRM system within first week of onboarding
- Collaborate with tech teams to escalate complex technical issues
- Document all interactions in Salesforce with precision and speed
- Identify upsell opportunities during customer interactions
- Maintain 95% attendance and punctuality in hybrid schedule
Qualifications
- 1+ years customer service experience in tech or SaaS industry
- Exceptional problem-solving and communication skills
- Proficiency with G Suite and CRM platforms
- Ability to work flexible shifts including weekends
- Spanish bilingual certification required
- Valid CA driver's license for occasional site visits