Job Description
Join Tucson Tech Solutions' dynamic team as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional customer experiences in our fast-growing tech support division. This is your gateway to a rewarding career with comprehensive training and growth opportunities. If you're passionate about helping others and eager to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong problem-solving and communication skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced, team-oriented environment
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends