Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Philadelphia with no prior experience required. Our comprehensive training program will equip you with essential skills to excel in this rewarding role. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on your growth. If you're a people person with a strong work ethic, apply today to kickstart your career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions and transactions
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for quality and efficiency
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our Philadelphia office
- Must pass background check and drug screening