Job Description
Join our dynamic team at Cleveland Customer Solutions Inc. as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced downtown Cleveland office. This is your golden ticket to launch a rewarding career in customer relations with comprehensive training and growth opportunities. Don't miss this urgent opportunity to make an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office suite
- Ability to thrive in a fast-paced environment
- Excellent problem-solving abilities
- Basic typing skills (30+ WPM)