Job Description
Join our dynamic team in Atlanta as an Entry-Level Customer Service Associate! No prior experience is required – we provide comprehensive training to launch your career. This is your opportunity to develop professional skills while supporting our valued clients in a fast-paced, collaborative environment. If you're motivated, customer-focused, and eager to grow, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Document interactions accurately in customer service software
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including response times and resolution rates
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Punctual with reliable attendance
- Positive attitude and team-oriented mindset
- Ability to stand/walk for extended periods (if applicable)