Job Description
Join our dynamic team in Austin and start working this week! Austin Tech Solutions is seeking a passionate Customer Support Specialist to deliver exceptional service to our rapidly growing client base. This immediate hire position offers a unique opportunity to make an impact from day one in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and a collaborative workplace culture that values innovation and growth.
Responsibilities
- Provide timely and accurate technical support via phone, email, and chat
- Resolve customer inquiries with empathy and professionalism
- Document cases meticulously in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Identify trends to improve product experience
- Maintain high customer satisfaction metrics
- Train on new products and processes weekly
Qualifications
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional problem-solving and communication skills
- Ability to work flexible hours including weekends
- High school diploma or equivalent (degree preferred)
- Basic knowledge of SaaS platforms
- Strong attention to detail and multitasking ability
- Must start work by Monday, October 9th