Job Description
Immediate opportunity to join our dynamic team in Oakland! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our diverse clientele. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career with us immediately!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing issues and service disruptions with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly customer satisfaction and resolution metrics
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree a plus
- Must pass background check and drug screening pre-employment
- Available for flexible shifts including weekends