Job Description
Join our dynamic team at Coastal Connect Solutions and make an immediate impact! We're seeking a highly motivated Customer Service Specialist to join our Virginia Beach headquarters. This is a rare opportunity to secure a full-time position with competitive benefits and rapid career growth. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply today to start your journey with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing issues and product concerns with efficiency and empathy
- Collaborate with technical teams to troubleshoot complex account problems
- Maintain detailed customer interaction records in Salesforce CRM
- Proactively identify upsell opportunities for premium services
- Contribute to weekly team performance improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced digital/phone settings
- Strong written and verbal communication abilities
- Available for flexible shifts including weekends
- High school diploma or equivalent required