Job Description
Are you looking to kickstart your career in the tech industry? Apex Digital Solutions is seeking a motivated Customer Service Representative to join our team in Jacksonville, FL.
We value potential and attitude over experience. We are looking for enthusiastic individuals ready to start this week and grow with a leading technology firm. We provide comprehensive on-the-job training and a clear path for career advancement.
Why You'll Love Working Here:
- Immediate Hiring: Start earning immediately with no waiting period.
- Zero Experience Needed: We train you from scratch.
- Competitive Pay: $17.00 - $22.00 per hour based on performance.
- Modern Work Environment: Collaborative office located in downtown Jacksonville.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Assist customers with troubleshooting basic technical issues and account inquiries.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues effectively.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a professional and positive demeanor during high-volume periods.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Must be 18 years of age or older.
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal communication skills with a friendly and professional tone.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection (required for remote training modules).