Job Description
Join our dynamic team at Apex Solutions Group as we expand our San Antonio operations! We're seeking energetic Customer Service Representatives to deliver exceptional client experiences in a fast-paced environment. This immediate opening offers competitive pay, comprehensive benefits, and growth opportunities within our nationally recognized organization.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training for service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and Microsoft Office
- Strong verbal/written communication skills
- Ability to multitask in high-volume environment
- Spanish bilingual certification required
- Flexible availability including weekends