Job Description
Join Coastal Support Solutions as an Entry-Level Customer Service Representative and kickstart your career in a dynamic, fast-paced environment. We're seeking motivated individuals with no prior experience to join our Virginia Beach team immediately. Enjoy competitive pay, comprehensive paid training, and opportunities for growth within our expanding company.
As a key member of our support team, you'll deliver exceptional service to clients across various industries while developing valuable professional skills. Our commitment to employee development means you'll receive mentorship from industry experts and a clear path to advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in our CRM system with accuracy and attention to detail
- Collaborate with team members to resolve complex issues efficiently
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to team goals through consistent high-quality customer interactions
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Reliable internet connection for remote work components
- Positive attitude and ability to remain calm under pressure
- Valid authorization to work in the United States