Job Description
Join our dynamic team at Texas Growth Partners and kickstart your career in customer service! We're immediately hiring motivated individuals with no prior experience for our Entry-Level Customer Support Specialist role. As a rapidly expanding Austin-based company, we provide comprehensive on-the-job training and a supportive environment where you can develop professional skills while making a real impact. This is your opportunity to grow with us and build a rewarding career path.
Our culture values teamwork, innovation, and personal development. You'll work alongside industry professionals who are committed to helping you succeed. We offer competitive compensation, flexible scheduling options, and opportunities for advancement within our organization. If you're ready to take the first step into the workforce, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently and escalate complex cases to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve customer experience
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics including response times and customer satisfaction scores
- Contribute to team initiatives aimed at improving service quality
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent required
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and willingness to learn new software
- Positive attitude and customer-focused mindset
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Team player with collaborative spirit