Job Description
Are you ready to kickstart your career in the heart of Silicon Valley? TechHorizon Solutions is looking for enthusiastic individuals to join our team as Customer Service Associates. We offer a competitive entry-level salary, comprehensive training, and a clear path for professional growth. No prior experience is necessary; we provide all the tools you need to succeed.
Why Join Us?
- Immediate start available.
- Competitive hourly pay ($18 - $24).
- Health, dental, and vision insurance from day one.
- Modern office environment in San Jose.
We are dedicated to helping you build a future in customer support and operations. If you have a positive attitude and a willingness to learn, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and account management.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team leads to resolve complex customer issues.
- Learn and utilize internal software tools to streamline operations.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or equivalent (GED) required.
- No prior customer service experience required; we train you.
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating web browsers.
- Ability to multitask in a fast-paced, dynamic environment.
- A valid driver's license is a plus but not mandatory.