Job Description
Join our dynamic team at NexGen Solutions and experience the freedom of weekly pay starting immediately! We're seeking energetic Customer Service Specialists to support our growing client base in the heart of Manhattan. This contract position offers unmatched flexibility with no weekends or holidays, and you'll receive your compensation every Friday. Enjoy modern office amenities in a collaborative environment while making real impact on customer satisfaction.
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM systems and internal knowledge bases
- Process transactions and maintain accurate documentation in Salesforce
- Collaborate with support teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Strong typing skills (45+ WPM) with attention to detail
- Ability to work flexible shifts (7 AM - 7 PM)
- High school diploma or equivalent required
- Excellent communication skills in English and Spanish preferred
- Reliable transportation to downtown Manhattan office