Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity? Apex Systems is hiring a Weekend Technical Support Specialist to join our dynamic team in Los Angeles. This is a fantastic chance to work with a top-tier organization with a culture that values flexibility and excellence.
Why Apply?
- Immediate Start: Begin your new career journey as early as this week.
- Weekend Flexibility: Enjoy your weekdays free while earning a competitive wage.
- Modern Work Environment: Work with cutting-edge technology and supportive colleagues.
We are looking for someone who can handle high-volume inquiries with a smile and technical expertise. If you are ready to make an impact, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to end-users via phone and email during weekend shifts.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Log all technical interactions and resolutions accurately into the ticketing system.
- Collaborate with the on-site team to escalate complex issues that require Monday-Friday attention.
- Maintain a high level of customer satisfaction by communicating clearly and professionally.
- Stay updated on new software patches, security updates, and company policies.
Qualifications
- 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity and peripheral devices.
- High school diploma or equivalent required; Associate’s degree in IT is a plus.
- Must be available to work weekends (Saturday and Sunday).