Job Description
Join a dynamic team in Wichita! KanTech Solutions is seeking a highly skilled IT Support Specialist to join our growing staff immediately. We are looking for a problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional technical support to our clients.
Why Join Us?
• Immediate Start: Don't wait weeks for a response.
• Competitive Pay: Earn between $55k and $70k depending on experience.
• Growth Opportunities: Clear pathways for advancement within the IT department.
• Modern Tools: Work with the latest technology and best practices.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Document technical issues and resolutions in our ticketing system (ServiceNow/Jira).
- Collaborate with the network engineering team to ensure 99.9% uptime.
- Conduct regular IT audits and software updates to maintain security compliance.
Qualifications
- Associate degree in Computer Science, IT, or related field (Bachelor's preferred).
- CompTIA A+ or Network+ certification is a plus.
- Proven experience in Help Desk or Desktop Support roles.
- Strong knowledge of Microsoft Windows and Office 365 Suite.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.