Job Description
Are you ready to start this week? Apex Solutions Jacksonville is looking for a motivated Weekend Technical Support Specialist to join our growing team. We offer a competitive salary, flexible weekend shifts, and the opportunity to work with cutting-edge technology.
If you are looking for immediate employment in Jacksonville, FL, and excel in a customer-centric environment, apply today!
Responsibilities
- Provide exceptional technical troubleshooting and customer service support to clients via phone, chat, and email.
- Diagnose and resolve complex hardware and software issues in a timely manner.
- Manage and prioritize incoming support tickets to ensure 100% customer satisfaction.
- Document all technical resolutions and customer interactions accurately in the CRM system.
- Collaborate with the on-site team to identify trends and improve support processes.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in technical support or customer service is preferred.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).