Job Description
Are you ready to make an immediate impact?
Columbus Data Systems is currently seeking a driven Technical Support Specialist to join our elite support team. We are looking for a proactive problem solver who is available to start this week and ready to work flexible weekend shifts. If you thrive in a fast-paced environment and have a passion for helping others resolve technical challenges, we want to hear from you.
In this role, you will serve as the first line of defense for our enterprise clients, ensuring minimal downtime and maximum satisfaction. You will be working with cutting-edge technology and a team of industry experts.
Why Join Us?
- Immediate Start: Onboard and begin contributing this week.
- Weekend Focus: Enjoy your weekdays off while earning a competitive premium for weekend coverage.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming service tickets via phone, email, and chat with a focus on speed and accuracy.
- Document all technical interactions and resolutions in our CRM system for future reference.
- Collaborate with the engineering team to escalate complex issues and provide feedback on recurring bugs.
- Conduct remote diagnostics and guide users through complex problem-solving steps.
- Ensure strict adherence to company security protocols and data privacy standards during all interactions.
Qualifications
- Minimum of 1 year of professional experience in Technical Support, Help Desk, or Customer Service.
- Strong understanding of operating systems (Windows, macOS, Linux) and troubleshooting methodologies.
- Must be available to work weekend shifts (Saturday and/or Sunday) as required.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Self-motivated and able to work independently with minimal supervision.
- High school diploma or equivalent; Associate degree in IT or related field preferred.