Job Description
Join Our Elite Tech Team with Flexible Weekend Hours!
We are seeking a highly skilled and motivated Weekend Technical Support Specialist to join our dynamic team in Boston, MA. If you are looking for a role that offers competitive pay and the freedom to work on weekends, this is the perfect opportunity for you.
As a key member of our technical support team, you will ensure our clients experience minimal downtime by providing top-tier technical assistance during off-peak hours. We value technical expertise, clear communication, and a proactive approach to problem-solving.
Why Apply?
- Immediate Start: We are looking to hire start this week for this urgent role.
- Competitive Pay: Earn between $25 - $35 per hour depending on experience.
- Flexible Schedule: Enjoy your weekdays free while working 40 hours over Saturday and Sunday.
- Growth Opportunities: Clear pathways for advancement within our IT department.
Responsibilities
- Resolve Technical Issues: Provide expert troubleshooting and support for hardware, software, and network connectivity problems.
- Ticket Management: Log and prioritize incoming support tickets, ensuring timely resolution and accurate documentation.
- Client Communication: Interact with clients via phone, email, or chat to diagnose technical issues and explain solutions clearly.
- System Maintenance: Assist in the deployment and maintenance of software updates and security patches during off-peak hours.
- Remote Support: Deliver seamless remote assistance to remote and on-site employees.
- Collaboration: Work closely with the on-site team to ensure continuity of service over the weekend.
Qualifications
- Experience: 1-3 years of experience in technical support, helpdesk, or IT customer service.
- Technical Skills: Proficiency in Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Networking: Basic understanding of network protocols, IP addressing, and Wi-Fi configuration.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work Saturdays and Sundays.
- Education: Associate degree or certificate in IT, Computer Science, or equivalent work experience.