Job Description
Are you a technical problem-solver looking for a weekend schedule that works for you?
Innovate Boston Tech is seeking a dedicated Weekend Technical Support Specialist to join our elite support team. We are looking for candidates ready to start this week who are passionate about resolving complex IT issues and ensuring our systems run flawlessly during off-hours.
In this role, you will serve as the first line of defense for our internal and client technical needs, providing high-level support in a fast-paced environment. If you want to secure a stable position with competitive pay and great benefits, this is your opportunity.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve complex technical issues for end-users, including desktops, laptops, printers, and network connectivity.
- Ticket Management: Prioritize and manage incoming support tickets within our CRM system, ensuring timely resolution and follow-up.
- System Monitoring: Proactively monitor system performance and security alerts during the weekend shift to prevent downtime.
- User Training: Provide clear, concise guidance to users on software updates and best practices.
- Collaboration: Work closely with the weekday engineering team to escalate and resolve critical issues.
Qualifications
- Experience: 1-3 years of experience in technical support, help desk, or IT operations.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Technical Skills: Proficiency in Windows and macOS operating systems, Active Directory, and remote troubleshooting tools (e.g., TeamViewer, LogMeIn).
- Schedule: Must be available to work weekends (Saturday & Sunday) with flexibility for shift rotations.
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical users.