Job Description
Join Urban Logistics Hub's dynamic team as a Weekend Shift Customer Service Lead! We're urgently hiring passionate professionals to manage our high-demand weekend operations in the heart of San Francisco. This is a unique opportunity to make an immediate impact while enjoying competitive pay, comprehensive benefits, and a flexible schedule. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Lead weekend customer service team of 5-7 representatives
- Resolve complex customer inquiries with empathy and efficiency
- Coordinate real-time logistics and inventory management
- Implement weekend-specific operational protocols
- Maintain detailed performance metrics and reports
- Train new weekend staff on systems and procedures
- Collaborate with weekday teams for seamless transitions
Qualifications
- 3+ years customer service leadership experience
- Availability for all weekend shifts (Sat-Sun, 6am-6pm)
- Proficiency in Salesforce and inventory management software
- Exceptional conflict resolution and communication skills
- Ability to work under pressure during peak weekend hours
- High school diploma or equivalent required
- Supply chain industry knowledge preferred