Job Description
We are currently seeking a highly motivated Weekend IT Support Specialist to join our growing team in Charlotte, NC. If you are looking for a role that allows you to start this week and offers competitive pay, this is the perfect opportunity for you.
As a critical member of our support team, you will ensure our clients' operations run smoothly during the weekend by providing expert technical assistance and resolving issues efficiently.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist in the deployment of new workstations and software updates.
- Document all incidents, tickets, and resolutions in our Service Desk management system.
- Collaborate with the on-site team during the week to ensure seamless handovers.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Basic knowledge of Windows and macOS operating systems.
- Strong problem-solving skills with the ability to work under pressure.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Experience with remote support tools is a plus.