Job Description
Are you a tech-savvy problem solver ready to make an impact this weekend?
TechFlow Solutions is seeking a dedicated Weekend IT Support Specialist to join our dynamic team in San Diego, CA. If you are looking for a start this week opportunity with flexible weekend hours and competitive pay, we want to hear from you.
In this role, you will be the first line of defense for our clients, ensuring business continuity and minimal downtime during critical weekend periods. You will provide expert technical support, manage hardware and software issues, and collaborate with our team to deliver seamless IT experiences.
Why Join Us?
- Immediate Start: Start working as early as this week.
- Flexible Schedule: Enjoy your weekdays free while working rewarding weekend shifts.
- Competitive Pay: Earn between $18.00 and $25.00 per hour depending on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues via phone and remote access.
- Manage and prioritize incoming weekend service tickets to ensure rapid resolution and high customer satisfaction.
- Perform regular hardware maintenance, including laptop upgrades, printer troubleshooting, and peripheral setup.
- Assist in the deployment of new software updates and security patches during off-peak hours.
- Maintain accurate documentation of all technical issues and resolutions in the ticketing system.
- Collaborate with the onsite team to resolve complex escalated problems efficiently.
- Ensure all IT assets are accounted for and secure during the weekend operations.
Qualifications
- Experience: 1+ years of experience in IT support, Help Desk, or a related technical field.
- Certifications: CompTIA A+ or similar certifications are a plus.
- Technical Skills: Proficiency in Windows 10/11, macOS, and Microsoft Office Suite; knowledge of Active Directory and basic networking concepts.
- Schedule: Must be available to work weekend shifts (Saturdays and/or Sundays).
- Location: Must reside in or near San Diego, CA.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Ability to diagnose technical issues quickly and provide effective solutions.