Job Description
Welcome to InnovateTech Solutions, where we are revolutionizing the digital landscape in Music City. We are currently seeking a Weekend IT Support Specialist to join our high-performance team. If you thrive in a dynamic environment and want to start this week, this is your chance to make an impact while enjoying the flexibility of weekend shifts.
As a key member of our support team, you will ensure our clients experience zero downtime during critical weekend operations. We pride ourselves on our cutting-edge technology and our commitment to employee growth. Join us and take your career to the next level with competitive pay and comprehensive benefits.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Flexible Schedule: Enjoy your weekdays free with our weekend-only commitment.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement into Senior Support or Systems Administration roles.
Don't wait—apply today to secure your position!
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware and software issues encountered by internal staff and clients during weekend hours.
- Diagnose and resolve network connectivity problems, printer malfunctions, and email configuration issues with minimal supervision.
- Manage and prioritize incoming helpdesk tickets in our CRM system, ensuring a 24-hour response turnaround.
- Assist in the deployment and maintenance of workstations, peripherals, and mobile devices.
- Document all technical issues and resolutions in the knowledge base to improve future support efficiency.
- Collaborate with the weekday support team to ensure seamless handover of ongoing critical issues.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- 1-2 years of experience in IT support, help desk, or customer service roles.
- Strong understanding of Windows 10/11, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work Saturday and Sunday, 8:00 AM - 5:00 PM.
- Strong communication skills and a professional, customer-first attitude.