Job Description
Are you looking for a weekend job that offers flexibility and competitive pay?
Apex Tech Solutions is seeking a dedicated Weekend Customer Support Specialist to join our growing team in New York City. This is a fantastic opportunity for individuals seeking immediate employment who want to make a significant impact on our client experience while enjoying the benefits of a weekend schedule.
We pride ourselves on our premium customer service standards and are looking for a tech-savvy professional who can thrive in a fast-paced environment. If you are ready to start this week, we want to hear from you!
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and live chat regarding technical products and services with a focus on efficiency and empathy.
- Troubleshooting: Diagnose and resolve common technical issues, escalating complex problems to the senior engineering team when necessary.
- Documentation: Accurately log all interactions and resolutions into the CRM system to maintain up-to-date customer records.
- Process Improvement: Identify recurring issues and suggest actionable improvements to our support protocols and knowledge base.
- Team Collaboration: Work closely with the weekday support team to ensure seamless handovers and consistent service quality.
- Quality Assurance: Adhere to strict service level agreements (SLAs) and quality assurance metrics during every shift.
Qualifications
- Education: High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Experience: Minimum of 1 year of customer support or technical helpdesk experience.
- Technical Skills: Proficient in using computers, operating systems, and standard software applications; familiarity with CRM software is highly desirable.
- Communication: Excellent verbal and written communication skills with a clear, professional tone.
- Schedule: Must be available to work weekends (Saturday & Sunday) on a full-time basis.
- Problem Solving: Strong analytical thinking and the ability to remain calm under pressure.