Job Description
Ready to start this week? Apex Support Solutions is urgently seeking a dedicated Weekend Customer Service Specialist to join our thriving team in San Antonio, Texas.
We understand that finding the right balance is key. That's why we are offering immediate openings for weekend shifts, allowing you to enjoy your weekdays while building a rewarding career with us. If you are a problem-solver with a passion for helping others, apply today and hit the ground running.
Why Choose Apex?
- Immediate Start: Onboarding begins as soon as this week.
- Weekend-Only Schedule: Work Saturdays and Sundays with a structured 8-hour shift.
- Competitive Pay: Earn between $18.00 and $24.00 per hour depending on experience.
- Modern Tools: Work with cutting-edge CRM software and remote-friendly infrastructure.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during peak weekend hours.
- Resolve complex customer inquiries and complaints with empathy and efficiency.
- Utilize our CRM system to document interactions and update customer profiles accurately.
- Collaborate with the Monday-Friday support team to ensure seamless issue resolution.
- Meet or exceed daily Key Performance Indicators (KPIs) regarding call volume and satisfaction scores.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work weekends (Saturday & Sunday).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable high-speed internet connection.