Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Support Solutions is seeking a dedicated Weekend Customer Service Specialist to join our elite team in New York, NY.
We are currently hiring for immediate start dates. This is a high-volume role where you will interact with clients via phone and chat, ensuring they receive top-tier support. If you are a proactive problem-solver looking for the best weekend jobs in NYC, we want to hear from you.
Why Choose Us?
- Competitive pay starting at $22/hr.
- Comprehensive health benefits package.
- Flexible weekend schedule (Saturday & Sunday).
- Professional development and training opportunities.
Responsibilities
- Handle high-volume customer inquiries with empathy and professionalism during weekend shifts.
- Resolve technical and billing issues efficiently to maintain high customer satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in the internal system.
- Collaborate with the support team to identify trends and improve service protocols.
- Adhere to all company policies and compliance regulations.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience is highly preferred but we offer training for the right candidates.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, dynamic environment.
- Proficiency with computers and CRM systems (e.g., Salesforce, Zendesk).