Job Description
Join Urban Logistics Hub's dynamic team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak weekend operations. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of San Francisco. Start immediately and contribute to our mission of seamless client experiences.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Process orders, returns, and inventory updates with precision
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed transaction records and documentation
- Support weekend warehouse operations as needed
- Uphold company standards for service excellence
Qualifications
- Minimum 1 year customer service experience
- Availability for Saturday/Sunday shifts (8am-6pm)
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Must start within 48 hours of offer