Job Description
Join our dynamic team at Coastal Solutions Group and kickstart your career with immediate weekend opportunities in Virginia Beach! We're seeking passionate individuals to deliver exceptional customer experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions are valued. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Process transactions and resolve billing or service issues
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for call resolution and customer satisfaction
- Adhere to company protocols and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Flexible availability for weekend shifts (Sat/Sun 8AM-8PM)
- Positive attitude and problem-solving mindset