Job Description
Welcome to Apex Logistics Solutions, a premier provider of supply chain and customer engagement services. We are seeking a dedicated and professional Weekend Customer Service Representative to join our expanding team in Jacksonville, FL.
We are committed to excellence and are looking for individuals who are ready to hit the ground running. If you thrive in a fast-paced environment and want to start your career immediately, this is the perfect opportunity for you.
Why Work With Us?
- Immediate Start: Onboarding begins within 48 hours of selection.
- Weekend Schedule: Enjoy your weekdays off with our consistent Saturday and Sunday shifts.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Professional Development: Access to ongoing training and career growth opportunities.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues with patience and efficiency, escalating when necessary.
- Process orders, returns, and exchanges accurately using our proprietary CRM systems.
- Maintain up-to-date knowledge of company products, policies, and pricing structures.
- Document all customer interactions and feedback in the company database.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Adhere to all quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is a plus.
- Minimum of 1 year of experience in customer service or retail environments.
- Must be available to work full weekends (Saturday and Sunday).
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Valid driver’s license and reliable transportation are recommended.