Job Description
Join Our High-Energy Team as a Weekend Customer Service Representative
Are you a dedicated professional looking for a flexible schedule without sacrificing your career growth? Apex Logistics & Support is currently hiring immediately for our Weekend Shift in Dallas, TX. If you thrive in a fast-paced environment and want to start working right away, we want to meet you.
We offer a competitive hourly wage, comprehensive benefits, and a culture that values your time and contribution. Don't wait—apply today to secure your spot on the weekend team!
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Weekend-Only Schedule: Work Saturdays and Sundays (8:00 AM - 5:00 PM) and enjoy your weekdays free.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: State-of-the-art facilities in the heart of Dallas.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer complaints, issues, and questions regarding products, orders, and services.
- Process returns, exchanges, and refunds accurately and in compliance with company policies.
- Collaborate with the logistics and sales teams to ensure seamless weekend operations.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to upsell products and improve the overall customer experience.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience in a fast-paced retail or logistics environment is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work a consistent weekend schedule (Saturday and Sunday).
- Strong problem-solving skills and the ability to remain calm under pressure.