Job Description
Join our dynamic team at Apex Solutions Group! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced Raleigh headquarters. This is your opportunity to grow with an industry leader while maintaining work-life balance. Immediate start available!
We offer competitive compensation, flexible scheduling, and a supportive environment where your contributions are valued. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently with empathy and professionalism
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-contact environments
- Exceptional communication and conflict resolution skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced settings
- Strong problem-solving and time management abilities
- Availability for weekend/evening shifts (15-25 hrs/week)