Job Description
Immediate Hire Opportunity! Innovate Solutions Inc. is urgently seeking a motivated Customer Service Representative to join our dynamic team in Indianapolis. This is a direct-hire position with competitive compensation and benefits. If you're passionate about delivering exceptional customer experiences and ready to start immediately, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet daily performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Previous experience in high-volume contact center environments
- Valid Indiana driver's license (if field visits required)