Job Description
URGENT HIRING: No Experience Required! Join Urban Logistics Solutions as a Customer Service Associate and kickstart your career in Philadelphia's dynamic logistics industry. We're seeking motivated individuals with a passion for helping others and a willingness to learn. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, track shipments, and resolve delivery issues efficiently
- Collaborate with warehouse and delivery teams to ensure seamless service
- Maintain accurate customer records in our CRM system
- Identify opportunities to improve customer experience and team workflows
- Participate in ongoing product and service training sessions
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer literacy and willingness to learn new software
- Positive attitude and commitment to exceptional customer service
- Must be available for flexible shifts including weekends